Today, customer service is unscalable, unautomated and costly for companies. Support agents have to answer the same questions every day and one question can cost up to 10€ per contact.
E-bot7 brings artificial Intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time
We see the greatest potential for our solution in the telco, banking, insurance and the energy sector. In these areas, approximately 50% of customer questions are recurring and therefore ideal for our artificial intelligence-based technology.