We started our idea with a "Slack within Salesforce" concept. Salesforce has a feature called Chatter that is notoriously unliked. As we evolved the concept by talking to potential users, it was clear that discussions about customer accounts was happening
Centro is a shared inbox and Salesforce connector for revenue teams to thrive in Slack. Slack is where teams discuss customer requests, issues, and deal questions. Salesforce is the system of record and reporting. Email and SMS messages with the customer
Any team that has revenue responsibilities. Marketing, Business development, sales engineers, account managers, customer success managers.