Agent Attrition, Employee Engagement, Workforce Performance
nGAGEMENT: a Cloud-based solution that integrates with any contact center platform. It adds gamification, social concepts, and machine-learning paradigms to track, improve, and analyze performance and engagement at work.
Contact centers/Call centers with 50+ agents. HealthCare, Telecomm, Finance, Insurance, Technology, Hospitality, Travel, and other industries with contact center operations.