Customer Service

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GeekWire

Amazon ends Mayday live video customer support on Fire tablets, five years after high-profile rollout

AlleyWatch , FinSMEs , thetechstartups , +2

Kustomer Raises $26M For Its Streamlined Customer Service Platform

AlleyWatch

This NYC Startup Uses AI to Help Airlines Save Money and Passengers Aggravation

ZDNet

Alexa, what will customer service look like in 2025?

People
TechMoran

How Sky.Garden is enabling is disrupting eCommerce in Kenya

Apps & Services Retail
Slashdot

Tech Support Scammers Used Victims' Webcams To Secretly Record 'Testimonials' For YouTube

ZDNet

How to make sure your Alexa will never accidentally send recordings to friends

Productivity Messaging Smart devices
Tnooz

Conversocial opens up China to travel companies via WeChat

Apps & Services
The Verge , CNET

Best Buy now sells a $200 per year tech support subscription

Costs
ZDNet

ServiceNow: Solid and uncertain -- a company in transition

Apps & Services Cloud
Fast Company

At these camps, refugees can give real-time customer feedback

People
Android Police

AirMirror from AirDroid arrives to control your phone from another

PE Hub

PE-backed ConnectiveRx buys The Macaluso Group

Apps & Services Health Technology
ZDNet , VentureBeat

Zendesk rolls out new products for more integrated customer service

Cloud Apps & Services
Tech in Asia

PROJECT SALES DELEGATES at Gunners Marketing

People
Marketing Tech

Why emotional intelligence needs to be better utilised in customer service interactions

People Apps & Services
ZDNet

How 1-800-Flowers fixed your Mother's Day delivery with IBM's help

Robotics Cloud
TechCrunch

HubSpot adds customer service tools to its marketing platform

Apps & Services
VentureBeat

Western Union has gone all in on their chatbot -- learn why (VB Live)

Apps & Services
AlleyWatch

How to Make the Customer Happy, Even When They’re Not Always Right

Robotics