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700+ companies in Customer Service
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Revolut
Information Technology +6
Freshdesk
Enterprise Software +1
Zendesk
Enterprise Software +2
LogMeIn
Messaging +2
Amtrak
Customer Service
Intercom
SaaS +1
Alaska Airlines
Travel +1
MariaDB Corporation
Open Source +3
U.S. Cellular
Customer Service +2
VROOM
E-Commerce +3
Tapzo (formerly Helpchat)
Services +3
Drift
Customer Service +4
Jitbit
Software +1
Backbase
Web Tools +6
Helpshift, Inc.
Mobile +5
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ZDNet
Is Apple Pay really accepted at 1-out-of-2 retailers? Not in the real world
Payments
Tnooz
No longer lost in translation - Unbabel helps Skyscanner with the language long-tail
Apps & Services
GeekWire
Customer Experience Specialist
People
Nieman Lab
The New York Times has signed up a lot of subscribers. Here's how it plans to keep them.
People
Video streaming
ZDNet
Salesforce updates Field Service Lightning for on-site customer service
Cloud
VentureBeat
4 things executives should know about AI and data science
People
Intelligent machines
Cloud
Bloomberg Business
Nordstrom Looks to Win Over Manhattanites With Focus on Service
Retail
City life
TechMoran
Nigerians Love Romance And Political Non-fiction-Magnus Okeke, OkadaBooks
Culture, Art, Books
@ruhanirabin
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The Verge
Watch Circuit Breaker Live today for gaming laptops and hovering gadgets
Jobs
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$20,000,000
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VentureBeat
,
PE Hub
,
Venture Funding News
Directly raises $20 million for customer service powered by the crowd and AI
Apps & Services
People
Adweek
Apple's Business Chat Is the Conversational Tool That Retail Needs
Apps & Services
TechMoran
Going Back to School? Be Sure to Follow These 4 Tech Tips
TechCrunch
Zendesk hits $500 M run rate, launches customer service content management platform
Earnings
Apps & Services
Cloud
CrunchBase
Electric AI Raises $9.25M Series A To Grow Chat-Driven IT Support News
Apps & Services
CoinDesk
Scammers Are Posing As Crypto Exchange Support Staff, Says FBI
Payments
Data leaks
Forbes
SAPVoice: How To Write A New CRM Story With Customer Service
Cloud
People
Product Hunt
Customer Service Quotes by Freshworks
Practical Ecommerce
10 Ways That Artificial Intelligence Helps Merchants
Robotics
People
Intelligent machines
Retail
ZDNet
Artificial empathy: Call center employees are using voice analytics to predict how you feel
Robotics
Intelligent machines
ZDNet
UPS adds Google Assistant to chatbot customer service lineup
Intelligent machines
Retail