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VentureBeat

Marketing automation is key to reducing workloads, Zapier says

Android Police

You can keep hoping your carrier’s customer service gets better, or you can just switch to Ting Mobile

TechCrunch

Building back better means hiring more workers skilled through alternative routes

Forbes Tech

Softbank Leads $200M Investment Into Printable Battery-Free IoT Startup Wiliot

TechJuice

Careem bags three awards including ‘Most Innovated App’ at Pakistan Digital Awards ‘21

theregister

NPM is Now Providing Malware – or was until recently

Practical Ecommerce

The Overlooked Benefit of B2B Ecommerce

Fast Company

How AI translation could unseat English as the lingua franca of the business world

VentureBeat

SugarCRM taps real-time sentiment analysis for customer service

SiliconANGLE

Collaboration, communication more essential in post-pandemic business, says PagerDuty

VentureBeat

AI execs unpack call center automation boom

VentureBeat

AI execs unpack call center automation boom

VentureBeat

Pizza Hut demonstrates why intelligent virtual agents are the future of customer service

VentureBeat

Pizza Hut demonstrates why intelligent virtual agents are the future of customer service

VentureBeat

How Verizon delivers a ‘phygital’ customer experience with data, AI

ZDNet

Verizon wasn't responding, so an angry customer found a brilliant solution

ReadWrite

Coaching Versus Training: Why Coaching Your CS Staff is Essential for Success

Sam Wakoba

In Kenya, Tips for Choosing a Safe and Reliable Gambling Site.

SiliconRepublic

CarTrawler to create 50 jobs and new hybrid working model

TechMoran

6 Reasons Why Chatbot Is The Future Of Customer Service