Customer Service

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IoT For All

Podcast E022 | How Is IoT Transforming the Customer Service Experience? | Michael Ringman, CIO at TELUS International

TechCrunch

Salesforce and Google want to build a smarter customer service experience

Forbes

4 Ways Artificial Intelligence Can Help You Be More Strategic, Dynamic And Productive

Robotics
Internet Of Things | IoT India

Leveraging Enterprise Tech to Wow the Consumer

ZDNet

Gen Z and millennials want AI-based personalized support

Ars Technica

Office Depot rigged PC malware scans to sell unneeded $300 tech support

ZDNet

New metrics are redefining customer service success

e27

Customer service is the important 'middle-part' startups cannot overlook

ZDNet

Google fixes Chrome 'evil cursor' bug abused by tech support scam sites

ZDNet

Customer service is poised for an AI revolution

Intelligent People

E-Commerce Jobs and Vacancies

Robotics
ZDNet

Microsoft tech support scammer pleads guilty to defrauding victims of $3 million

ZDNet

Zero-day in WordPress SMTP plugin abused by two hacker groups

SiliconANGLE Media

ServiceNow's CR approach kicks customer service off its corporate island - SiliconANGLE

ZDNet

4 customer service transformations: What the C-suite needs to know

VentureBeat , SiliconANGLE Media

Salesforce's Service Cloud adds automated case routing, reply recommendations, and other AI features

The Verge

Flexgate is real, and Apple should acknowledge it

PE Hub

Standard Industrial Manufacturing to merge with DH Pump

VentureBeat

Your company’s secret weapon is its post-sale data

IoT For All

Paid or Free Bots: 8 Questions to Help You Decide