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Customer Service

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Curators of Customer Service

5 bots to try this week: Bly, Agent.ai, Reply.ai, Jesus Bot, and Chattabot

Tech in Asia

‚ÄėEverything is a pain‚Äô: Zendesk CEO on the awkwardness of scaling

Apps & Services

5 bots to try this week: Bly, Smokey, MotivateBot, Reply.ai, and Rudolf Adventson


Helpshift Raises Funding From Cisco Investments

$2,000,000 Venture capital (Series B)

Helpshift pulls Cisco into $25 million round for in-app customer support

Apps & Services Cloud Funding
$20,000,000 Venture capital (Series Undisclosed)
vcaonline , Sparkcentral

Venture Capital Access Online | Venture Capital News

Tech in Asia

Freshdesk now has the mother of all rivals: Zoho Desk

Cloud Apps & Services

Helpchat Rebrands as Tapzo

Ars Technica

[Updated] Wood waste alcohol converted to jet fuel, used in Alaska Airlines test flight

$3,000,000 Seed fund

News Corp, the New York Times and Axel Springer are backing Scroll, a subscription service from the former CEO of Chartbeat


Another boost for biofuel: Waste wood helps power Alaska Airlines commercial jet

Tech in Asia

Freshdesk, Grey Orange top ranking of 151 enterprise-ready startups from India

@salsop via SiliconANGLE Media

Sapho expands its enterprise push notification service to Google Analytics and Zendesk

SiliconANGLE Media

xMatters DevOps platform announces integration with Zendesk Marketplace


U.S. Cellular rolls out Android 6.0.1 Marshmallow for Samsung Galaxy Tab S 10.5

Mobile devices
‚ā¨4,000,000 Private equity

CX Company to Invest ‚ā¨4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business in Europe

Apps & Services Advertising Technology
$3,000,000 Venture capital (Series Undisclosed)
Medium , Xconomy , BostInno

Why GetHuman Raised Money

Tech.eu , VentureBeat , TechCrunch

Spotify acquires customer service and retention software company Preact

Apps & Services Music streaming
$55,000,000 Venture capital (Series F)
e27 , TechCrunch , NextBigWhat , +2

Freshdesk grabs a US$55M Series F round led by Sequoia Capital India

£2,800,000 Venture capital (Series Undisclosed)
Tech City News

Customer complaint platform Resolver raises £2.8m to invest in AI