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ZDNet

Is Apple Pay really accepted at 1-out-of-2 retailers? Not in the real world

Payments
Tnooz

No longer lost in translation - Unbabel helps Skyscanner with the language long-tail

Apps & Services
GeekWire

Customer Experience Specialist

People
Nieman Lab

The New York Times has signed up a lot of subscribers. Here's how it plans to keep them.

People Video streaming
ZDNet

Salesforce updates Field Service Lightning for on-site customer service

Cloud
VentureBeat

4 things executives should know about AI and data science

People Intelligent machines Cloud
Bloomberg Business

Nordstrom Looks to Win Over Manhattanites With Focus on Service

Retail City life
TechMoran

Nigerians Love Romance And Political Non-fiction-Magnus Okeke, OkadaBooks

Culture, Art, Books
@ruhanirabin via The Verge

Watch Circuit Breaker Live today for gaming laptops and hovering gadgets

Jobs
$20,000,000 Venture capital (Series B)
VentureBeat , PE Hub , Venture Funding News

Directly raises $20 million for customer service powered by the crowd and AI

Apps & Services People
Adweek

Apple's Business Chat Is the Conversational Tool That Retail Needs

Apps & Services
TechMoran

Going Back to School? Be Sure to Follow These 4 Tech Tips

TechCrunch

Zendesk hits $500 M run rate, launches customer service content management platform

Earnings Apps & Services Cloud
CrunchBase

Electric AI Raises $9.25M Series A To Grow Chat-Driven IT Support News

Apps & Services
CoinDesk

Scammers Are Posing As Crypto Exchange Support Staff, Says FBI

Payments Data leaks
Forbes

SAPVoice: How To Write A New CRM Story With Customer Service

Cloud People
Product Hunt

Customer Service Quotes by Freshworks

Practical Ecommerce

10 Ways That Artificial Intelligence Helps Merchants

Robotics People Intelligent machines Retail
ZDNet

Artificial empathy: Call center employees are using voice analytics to predict how you feel

Robotics Intelligent machines
ZDNet

UPS adds Google Assistant to chatbot customer service lineup

Intelligent machines Retail