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Customer Service

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435
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2017 Q1

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Curators of Customer Service
Tech City News

Meet our FinTech Startup of the Year: Divido

SiliconANGLE Media

Gladly raises $36M to help businesses get a grip on customer service - SiliconANGLE

Funding
TechCrunch , VentureBeat

Gladly, incubated at Greylock, nabs $36 million in Series C funding

Funding
Undisclosed funding
PE Hub

Brookside Mezzanine backs ERC

Funding Data leaks
$36,000,000 Venture capital (Series C)
PE Hub

GGV Capital leads funding round in Gladly

Funding
@jbruin @davidcummings via chewy

Dog and Cat Food, Treats, and Supplies | Free Shipping at Chewy.com

$3,350,000,000
PE Hub , Bloomberg , CNET , +1

PetSmart to buy Chewy Inc

Animals Apps & Services
Finextra

Bank ABC goes omni-channel with backbase

Xconomy

Lymber, Founded in Early 2016, Surprised by Mindbody’s Buyout Offer

Seed fund
EastWestDigitalNews

Russian messenger CRM startup secures support from public-private fund for international expansion

Funding
@ruhanirabin via The Verge , Re/code , The Guardian

Google released a guide to teens — who suspiciously love Google

$300,000 Seed fund
The Tech Portal

DoneThing raises $300K from Brand Capital to help users find personal assistance for most tasks

VentureBeat

5 bots to try this week: Agent.ai, SnatchBot, 50 Cent, Elixir, and St. Panda

TechMoran

Resolve.ng Desires To Find Quick Solutions To Customer Complaints

Apps & Services
TechCrunch

Online ticket marketplace Vivid Seats is looking to sell for $1.5 billion

TechCrunch

Alaska Airlines is killing off Virgin America and Richard Branson says it’s okay to cry

Finextra

Backbase selects Cardiff as location for UK R&D centre

GeekWire

Why Alaska Airlines is killing off the Virgin America brand – and boosting perks

Flying Apps & Services
TechCrunch

Zendesk is also partnering with startup megacampus Station F

$2,500,000 Seed fund
VentureBeat , PE Hub

Lynkos raises $2.5 million to connect businesses using AI

Apps & Services